Shelter Fitness products all ship from our US based fulfillment centers located in Idaho, Texas, Tennessee, and Pennsylvania.
Shipping charges vary by product and location. Orders over $100 ship free.
We use UPS for most of our shipping needs as we have found them to be the most consistent and reliable for our client needs. Some small orders may ship with USPS services, as do all orders sent to Alaska and Hawaii.
Orders placed before 3pm will process the same day. Items typically arrive in 2 business days or less after the order is placed. Weights, Barbells, and Kettlebells may take up to 3 business days, and longer for remote areas.
When your order ships, we will provide a tracking number for your order through the email provided at order time. If you did not receive a tracking number, please contact us at email@example.com for more information.
Our overnight shipping option guarantees shipping time in 1 business day. If you select our Overnight Shipping option before 3:00 PM local time, it will ship out the same day and arrive the next business day. If you purchase after 3:00 PM local time, it will ship the next business day, arriving 1 business day later.
Products & Warranty
We always aim for make sure our customers love our products, but if you do need to return a defective order, we’re happy to help. Just email us directly at firstname.lastname@example.org and we’ll take you through the process.
At Shelter Fitness, our aim is not to be the next discount fitness supplier and we will often not be the cheapest option available. While many products in the fitness industry may look similar, we work with leading manufacturers to produce commercial quality equipment that has proven stand the test of time and our rigorous testing. For example, the material used in our Power Bands is produced by a leading latex manufacturer who only uses 100% Malaysian latex & primarily supplies leading medical supply companies. As such, our costs are often higher than our competition because of the higher quality materials used in manufacturing, but in return we are able to sell a product we are happy to stand behind and know will stand the test of time. This is why our return rates are so low in comparison to other retailers, and why hundreds of happy customers have provided positive reviews of our products.
Our warranty period varies by product. Most products carry a 30 days warranty after it arrives to you. If you have any issues with a product after this period, email us at email@example.com and we would be happy to help make it right the best we can.
Yes! We started as a Commercial business so we are very familiar with the commercial sales cycle for health clubs, schools, and athletic teams. Please send us an email at firstname.lastname@example.org so we can discuss wholesale or bulk purchasing options available based on the volume of product needed.
We have 2 US based offices. Our main office is in Cranberry Township, Pennsylvania with a second location in Mount Pleasant, South Carolina. Our fulfillment warehouses are located in Dallas, Texas, Idaho Falls, Idaho, and La Vergne, Tennessee.