Shipping

Shelter Fitness products all ship from our US based fulfillment centers. These are located in Dallas, Texas, Idaho Falls, Idaho, and La Vergne, Tennessee. We will ship from the closest facility to ensure fast delivery.

Shelter Fitness offers Free Shipping options for all orders $30 and up. Under $30 we offer multiple reasonably priced flat rate options to choose from. Expedited shipping speeds are available at an upgraded cost.

We use UPS for most of our shipping needs as we have found them to be the most consistent and reliable for our client needs. Some small orders may ship with USPS services, as do all orders sent to Alaska and Hawaii.

Orders placed before 3pm will process the same day.  Items typically arrive in 2 business days or less after the order is placed.

When your order ships, we will provide a tracking number for your order through the email provided at order time. If you did not receive a tracking number, please contact us at support@shelterfitness.com for more information.

Our overnight shipping option guarantees shipping time in 1 business day. If you select our Overnight Shipping option before 3:00 PM local time, it will ship out the same day and arrive the next business day. If you purchase after 3:00 PM local time, it will ship the next business day, arriving 1 business day later.

Products & Warranty

We always aim for make sure our customers love our products, but if you do need to return a defective order, we’re happy to help. Just email us directly at support@shelterfitness.com and we’ll take you through the process.

At Shelter Fitness, our aim is not to be the next discount fitness supplier and we will often not be the cheapest option available. While many products in the fitness industry may look similar, we work with leading manufacturers to produce commercial quality equipment that has proven stand the test of time and our rigorous testing. For example, the material used in our Power Bands is produced by a leading latex manufacturer who only uses 100% Malaysian latex & primarily supplies leading medical supply companies. As such, our costs are often higher than our competition because of the higher quality materials used in manufacturing, but in return we are able to sell a product we are happy to stand behind and know will stand the test of time. This is why our return rates are so low in comparison to other retailers, and why hundreds of happy customers have provided positive reviews of our products.

Our warranty period is 30 days after it arrives to you. If you have any issues with a product after this period, email us at support@shelterfitness.com and we would be happy to help make it right the best we can.

Other Questions

Yes! We started as a Commercial business so we are very familiar with the commercial sales cycle for health clubs, schools, and athletic teams. Please send us an email at sales@shelterfitness.com so we can discuss wholesale or bulk purchasing options available based on the volume of product needed.

Please see refunds and returns policy on our website.

We have published a full Exercise Library on our website to get you started with your gear. It can be accessed by clicking this It can be accessed by clicking here.

We have 2 US based offices. Our main office is in Cranberry Township, Pennsylvania with a second location in Mount Pleasant, South Carolina. Our fulfillment warehouses are located in Dallas, Texas, Idaho Falls, Idaho, and La Vergne, Tennessee.