Commonly Asked Questions
Where are your products shipped from?
Shelter Fitness products ship from our warehouses located in California, Idaho, Ohio, Illinois, Kentucky, Tennessee, Florida, and Connecticut. We will ship from one of these states based on the product and where it will be delivered.
How much does Shipping Cost?
Shelter Fitness offers FREE 2-Day shipping for all non-weight orders. Our weights & kettlebells ship with Standard (5-7 Business Days), Expedited (3-5 Business Days), and Priority (1-2 Business Days) service. Kettlebell & weight shipment fees are calculated by total order weight and use various US Carriers. Overnight shipping is available at an additional cost.
What courier do you use to ship?
We use UPS & USPS exclusively for shipping all non weight or kettlebell products. Our weights & kettlebells are shipped by a variety of leading US couriers.
How long will it take to get my order?
Non Kettlebell or Weight Orders placed before 4pm will process the same day. Items will arrive in 2 business days after the order is placed. Shipping time for Weights and Kettlebells will be determined by the service selected at checkout.
Can I Track My Order?
When your order ships, we will provide a tracking number for your order VIA email. If you did not receive a tracking number, please contact us at firstname.lastname@example.org for more information.
Products & Warranty
What if something isn't right with my product?
We always aim for make sure our customers love our products, but if you do need to return a defective order, we’re happy to help. Just email us directly at email@example.com and we’ll take you through the process.
Can I get my product personalized?
At this time we do not offer product personalization.
Other Common Questions
I run a Gym or Personal Training Company. Do you offer Wholesale prices?
Yes! Please send us an email at firstname.lastname@example.org so we can discuss wholesale or bulk purchasing options available based on the volume of product needed.
What is your Return / Refund Policy?
Please see refunds and returns policy on our website.
How do I use my equipment?
We have published a full Exercise Library on our website. It can be accessed by clicking this It can be accessed by clicking here.