Commonly Asked Questions
Where are your products shipped from?
All Shelter Fitness products are stored in our USA Warehouse Network and ship from the USA using domestic shipping providers.
How much does Shipping Cost?
Shelter Fitness offers 2-Day shipping for free for all orders over $50. Orders under $50 are shipped for a flat rate of $7.99.
How long will it take to get my order?
Orders placed before 4pm will process the same day. Items will arrive in 2 business days after the order is placed.
Can I Track My Order?
When your order ships, we will provide a tracking number for your order VIA email. If you did not receive a tracking number, please contact us at firstname.lastname@example.org for more information. Tracking information can also be found in the "Other Information" section in our menu.
What if something isn't right with my product?
We always aim for make sure our customers love our products, but if you do need to return a defective order, we’re happy to help. Just email us directly at email@example.com and we’ll take you through the process.
Can I get my product personalized?
At this time we do not offer product personalization.
I run a Gym or Personal Training Company. Do you offer Wholesale prices?
Yes! Please send us an email at firstname.lastname@example.org so we can discuss wholesale or bulk purchasing options available based on the volume of product needed.
What is your Return / Refund Policy?
Please see refunds and returns policy on our website.