We're going to be honest with you. There are a bunch of terrible fitness supply companies online. Many of these supposed "companies" make it a habit of selling inferior products from who knows where with shipment times so long that you could probably make it yourself faster.
This happened to us one day when purchasing resistance bands from an online retailer. After 40 long days of struggle, way too many emails, and finally a call to the bank, we got our money back but never received the training product that we needed in the first place.