The Shelter Fitness Story

Our commitment to our customers started when others fell short.

We're going to be honest with you. There are some terrible fitness supply companies online. Many of these "businesses" make it a habit of selling inferior products from who knows where with shipment times so long that you could probably make it yourself faster.

This happened to us one day when purchasing resistance bands from an online retailer. After 40 long days of struggle, way too many emails, and finally a call to the bank, we got our money back but never received the training product that we needed in the first place.

Time for Action

"How many other people are having this same problem?" we thought. Motivated to improve the fitness buying experience for others, the Shelter Fitness idea was born.

Founded in 2019 by two brothers in garages in New Fairfield, Connecticut and Cranberry Township, Pennsylvania, our goal is to change the narrative of online fitness shopping. It is our mission to provide great fitness products at competitive prices to our customers fast. But most of all we want to provide the best service of any online store anywhere. This is our promise, the Shelter Fitness promise.

Our Mission

Provide great fitness products at competitive prices, with fast shipping and world class customer service.

We are a USA Company and ship everything from the USA

Our products ship from our 5 strategically placed USA Warehouses. We use UPS services and ship every order over $30 for free. Most of our customers get their gear within 2 days, and many get items next day. Any order received before 3pm will ship same day.

 

We are Clear, Upfront, & Transparent with you.

Unlike our competition's "Support" staff who you won't hear from until 30 days after your order was "lost in transit" (if ever), we take pride in providing rapid, thorough, & personal replies to any questions received. Our Phone Number is clearly listed and our support staff is quick to respond with a personal reply.

 

We Stand Fully Behind our Products.

Don't like what you received or perhaps you just changed your mind? No problem! We give you 30 days to return or exchange anything purchased from us. No questions asked.

 

We Provide Safe & Convenient Ways to Pay.

We accept all major credit cards, PayPal, and Klarna for extended payment options. We want to make our products attainable to all buy providing a variety of convenient and trusted ways to pay.

 

Can you tell me more?

At Shelter Fitness, we take pride in responding quickly and personally to any question from our customers. We want you to have a fantastic experience when you shop with us. Just send us a note at support@shelterfitness.com and our team will get back to you fast (Yes, fast, not "24-48 Hours" fast, but within the hour fast.)